Privacy Policy
Privacy Policy
Hedenstugan Bed and Breakfast Hotel is an independent legal entity operated by Hatsekidee AB (org. no. 559536-9785), located in Bergby, Sweden.
This privacy policy explains what personal information we collect when you use our website, stay at our hotel, or use our services, and how we handle that information.
What information do we collect about you?
We collect basic reservation information when you make a booking and when you stay at our hotel.
Information may also be provided to us by partners involved in your reservation process. For example, if you book via a travel agency, they may collect and share the necessary information to complete your reservation.
We may also collect information when you:
- Complete customer surveys
- Provide feedback
- Participate in competitions
Website usage data is collected via cookies and may include:
- Referring websites
- IP address during booking
- Device information such as hardware ID (MAC address)
Basic reservation information may include:
- Guest name and title
- Number of children and ages
- Names of accompanying guests
- Email address
- Phone number
- Fax number
- Nationality
- Residential address
- Loyalty program details
- Company details (if applicable)
- Estimated arrival and departure time
- Flight information
- Payment details (credit card information)
- Stay preferences (e.g. room type, allergies, food preferences)
If you provide personal data about other individuals, you confirm that you have permission to do so.
Additional information collected during your stay:
- Identification (ID card or passport)
- Transaction details (restaurant, phone, WiFi usage)
- Security camera recordings in public areas
- Guest preferences and interests
- Historical stay data
- Consent records
Why do we collect your information?
We collect your data to:
- Process reservations and provide services
- Verify identity and manage charges
- Improve and personalise your experience
- Maintain service quality for future visits
- Send marketing communications (only with your consent)
How will we use your information?
We use your information to:
- Manage bookings and deliver requested services
- Improve future stays and personalise your experience
- Communicate relevant offers (if you have consented)
Hedenstugan does not share your personal data with third parties for marketing purposes.
Who will we share your information with?
Your information will not be shared with third parties except:
- When required by law or authorities
- For regulatory requirements (e.g. guest registration)
- With travel agencies involved in your booking
- With loyalty programs upon your request
How long do we retain your information?
- Reservation and stay data: according to Swedish law
- Personal data for service improvement: up to 3 years
- Financial records: up to 10 years (legal requirement)
- Marketing data: until you withdraw consent
Email communication
Emails may contain confidential information intended only for the recipient.
We cannot guarantee that email communication is secure or error-free. Therefore, we advise against sending sensitive personal data via email.
If you receive an email from us by mistake, please delete it and inform the sender.
Marketing
We may send you information about our services if you have given consent.
You can withdraw your consent at any time by contacting us at:
info@hedenstugan.se
Consent
We only contact you for marketing purposes if you have given explicit consent.
You can withdraw your consent at any time via email or by using the unsubscribe link in our communications.
Access to your information and correction
You have the right to request access to your personal data.
To request a copy or correction, contact us by email or post. Repeated requests within a short period may incur a fee.
To verify your identity, we may require a copy of your ID or passport.
Cookies
We use cookies to improve your experience on our website.
Cookies help us:
- Understand how visitors use our site
- Improve website functionality
- Generate statistics
You can disable cookies in your browser settings. Note that some features may not function properly if cookies are disabled.
For more information:
- www.aboutcookies.org
- www.allaboutcookies.org
Other websites
Our website may contain links to external websites. This privacy policy applies only to hedenstugan.se.
Please review the privacy policies of other websites you visit.
Security of your personal information
We take appropriate technical and organisational measures to protect your personal data.
All data is stored securely and protected by passwords and firewalls. Online reservations are encrypted using SSL technology.
Please note that data transmission over the internet cannot be guaranteed to be fully secure.
Changes to this privacy policy
We regularly review and update this policy. Updates will be published on this page.
Last updated: 2026-04-20
Data controllers and processors
Hedenstugan is the data controller for all reservations and services.
We may work with trusted data processors, including:
Lighthouse
We ensure that all partners comply with GDPR requirements.
Contact
If you have questions about this privacy policy or your data, please contact us:
Email: info@hedenstugan.se
Address:
Hatsekidee AB (Hedenstugan Bed and Breakfast Hotel)
Heden 74
817 40 Bergby
Sweden
Org. no.: 559536-9785
VAT: SE559536978501
Phone: +46 722 074 699
You may also contact the Swedish Data Protection Authority if you have concerns about how your data is handled.