Terms & Frequently Asked Questions

Where is Hedenstugan Bed & Breakfast Hotel?

Hedenstugan is located in Bergby, approximately 200 km north of Stockholm. Bergby is situated in the northern part of Gästrikland, close to the Baltic Sea, surrounded by forests and numerous lakes. It is the perfect location for exploring the regions of Gästrikland and Hälsingland in central Sweden.

How do I get there?

Stockholm Arlanda Airport (ARN) is the most convenient airport, as it is connected to Sweden’s railway network. If you arrive at Bromma (BMA) or Skavsta (NYO), you can take the Flygbussarna airport coach to Stockholm Central Station.

From Stockholm Arlanda or Stockholm Central Station, there are frequent train connections to Gävle, the nearest railway station. Some trains are direct, while others require a transfer in Uppsala. Train tickets should always be booked and paid for in advance through SJ, Sweden’s national railway company.

From Gävle Station you can take a taxi to Bergby or Bus 25 towards Norrsundet and get off at Bergby Central. From there it is approximately a 12-minute walk to Hedenstugan.

If you are travelling by car from mainland Europe, follow the E4 motorway via Malmö, Helsingborg and Stockholm towards Sundsvall. Take the exit “Axmartavlan” and follow the signs to Hedenstugan.

When can I check in and check out?

Rooms are guaranteed to be ready by 4:00 PM. Check-in is possible from that time onwards.

If you expect to arrive after 6:00 PM, please let us know in advance.

Check-out is no later than 11:00 AM on the day of departure.

If you require different arrival or departure times, please contact us when making your reservation.

Is parking available?

We offer complimentary outdoor parking directly in front of the hotel. You are welcome to drive up to the entrance to unload luggage and passengers.

The parking area is patrolled during the night by local security volunteers. However, we recommend that no valuables are left visible inside your vehicle.

Can I charge my electric car?

Hedenstugan offers three charging stations for Tesla and other electric vehicles (22 kW, Type 2 connector).

Please reserve your charging space when booking your stay, or contact us by email, telephone or at reception, subject to availability.

Charging is available for a fee through Monta.

What time is breakfast served?

Our breakfast buffet is served daily from 8:00 AM to 10:00 AM.

Earlier breakfast can be arranged upon request whenever possible. We will always do our best to accommodate our guests.

Is free Wi-Fi available?

Yes. Complimentary Wi-Fi is available throughout the hotel.

Smoking

Smoking is strictly prohibited in guest rooms, on terraces, inside the hotel and anywhere on the hotel grounds.

Any costs resulting from violations of the smoking policy, including emergency services, maintenance or additional cleaning, will be charged to the smoker or the person responsible for the booking.

Hedenstugan is a completely non-smoking hotel in accordance with Swedish regulations. A fee of SEK 5,000 will be charged for smoking or any other violation of the smoking policy. The hotel also reserves the right to ask guests to leave the property without refund.

Fire Safety and Electrical Equipment

For fire safety reasons, it is strictly prohibited to charge electric bicycle batteries anywhere inside the hotel, including guest rooms, corridors and all other indoor areas.

An outdoor power outlet is available for charging electric bicycle batteries when directed by hotel staff. Please contact reception for assistance.

Guests are also prohibited from using their own cooking appliances, including hot plates, induction cookers, electric grills, air fryers or any other electrical cooking equipment anywhere inside the hotel.

Violation of these rules will result in a charge of SEK 5,000. The hotel reserves the right to immediately remove guests from the property without refund if their actions pose a safety risk. Guests are also liable for any additional damage or costs resulting from such violations.

Damage to Hotel Property

The hotel reserves the right to charge guests for the cost of repairing damage caused by intentional, negligent, reckless or accidental acts affecting the hotel’s property or facilities.

If damage is discovered after departure, we reserve the right to charge the guest’s credit or debit card or issue an invoice to the registered address.

We will always make reasonable efforts to minimise repair costs. In serious cases, guests may also be held liable for any loss of income while the affected room is unavailable.

Removal of Hotel Property

Guests will be charged the full replacement cost of any hotel property removed without permission, including any transport or replacement costs.

If missing items are discovered after departure, the hotel reserves the right to charge the guest’s credit or debit card or issue an invoice.

Tampering with Fire Detection or Fire Safety Equipment

Guests who interfere with or tamper with smoke detectors, fire alarms, fire extinguishers or any other fire safety equipment will be held responsible for all resulting costs.

The hotel reserves the right to require such guests to leave the property immediately. Depending on the seriousness of the incident, the police may also be contacted.

If tampering is discovered after departure, the hotel reserves the right to charge the guest’s payment card or issue an invoice.

Inappropriate Behaviour

All guests have the right to be treated with dignity and respect.

The hotel reserves the right to take appropriate action against any guest whose behaviour is considered unacceptable by management.

Depending on the severity of the situation, guests may be required to leave the hotel immediately and the police may be notified if necessary.

Pets

Pets are not permitted anywhere inside the hotel.

Do you have an accessible room?

One of our rooms is larger and has been adapted to accommodate guests with reduced mobility.

The hotel entrance and restaurant are wheelchair accessible.

Please contact us before booking so we can discuss your individual needs.

Restaurant

Our restaurant serves a fixed daily menu, which must be reserved at least one day before arrival.

Breakfast is served daily for hotel guests.

Please let us know about any allergies or dietary requirements before your arrival, and we will do our best to accommodate your needs.

Upon request or for special occasions, we can prepare a large seafood buffet or seafood platters featuring local products.

Hedenstugan is fully licensed to serve alcoholic beverages, including wine, beer and spirits. Non-alcoholic alternatives are also available.

Food and Drinks Brought by Guests

Guests are welcome to consume their own food and non-alcoholic beverages inside their guest rooms.

Out of consideration for other guests and for fire safety reasons, preparing food inside guest rooms or elsewhere in the hotel is not permitted.

Alcoholic beverages brought from outside may not be consumed in the hotel’s restaurant, terrace or any other public areas. Alcohol served on the premises must be purchased from Hedenstugan in accordance with Swedish alcohol legislation.

Is there a minimum age requirement?

At least one guest staying at the hotel must be 18 years of age or older.

Can I pay with cash?

No.

Since 1 January 2019, Hedenstugan has been a cash-free hotel.

We accept Visa, Mastercard, Maestro, Bankcard and Swish.

Standard Booking Cancellation Policy

Cancellations made at least 7 days before arrival are free of charge.

For cancellations made later, booking modifications or no-shows, the full booking amount will be charged.

Some packages may have different cancellation conditions. Group bookings and conferences are subject to separate cancellation terms stated in the quotation or confirmation.

Non-Refundable Bookings

For Non-Refundable bookings, cancellations, changes and no-shows will always be charged the full booking amount.

Group Booking Cancellation Policy

Reservations of 3 or more rooms or 6 or more guests are considered group bookings.

Cancellation must be made before the agreed deadline to avoid cancellation charges.

Group Cancellation Charges

• More than 21 days before arrival: 25% of the total booking
• Between 21 and 8 days before arrival: 50% of the total booking
• Between 7 days and arrival: 100% of the total booking

Will I receive a refund if I cancel within the cancellation period?

Yes.

If your booking has been prepaid and cancelled within the applicable cancellation policy, your payment will be refunded through DIBS. The refund will normally appear in your account within a few business days.

Lost Property

If you leave something in your room, please contact us as soon as possible, preferably on the day of departure.

Items can either be collected or shipped to you at your expense.

Items found in public areas that cannot be identified will be kept for one month before being donated to charity.

Legal Information

Hatsekidee AB

Organisation number: 559536-9785

Heden 74

817 40 Bergby

Sweden

Telephone: +46 72 207 46 99

VAT number: SE559536978501