FAQ – Häufig gestellte Fragen

Frequently Asked Questions

Where is Hedenstugan Bed and Breakfast located?
Hedenstugan is situated in Bergby, about 200 kilometers north of Stockholm.  Bergby is located in the northern part of Gästrikland close to the Baltic sea coastline, surrounded by forests and numerous lakes. The perfect location to discover different regions in Mid-Sweden: Gästrikland and Hälsingland.

How do I get there
Stockholm Arlanda (ARN) is the most obvious airport as it is connected to the railnetwork allowing you to travel to the other regions in Sweden. From Bromma (BMA) or Skavsta (NYO) you will need to travel by bus (Flygbussarna) to Stockholm Central Station. From Stockholm Arlanda or Stockholm Central Station you have frequent train connections to Gävle, the nearest station. Some of the train connections are direct, some connections require a change in Uppsala. Trains should always be booked and paid upfront. This can be done on the website of the national railway company. From Gävle station, you can book a taxi to drive you to Bergby , take bus 25 with direction Norrsundet to busstop Bergby centrum or arrange transport through Hedenstugan. You can also rent a car at the different airports. Traveling by car from the European continent, you follow the E4 highway via Malmö, Helsingborg to Stockholm and Sundsvall. Take the exit „Axmartavlan“ and drive straight ahead towards Hedenstugan, just following the traffic signs.

Check in/out
Check-in is 16.00 on the day of arrival. Check-out is 11.00 on the day of departure. Early arrival and late check out maybe arranged in prior consultation with us. We will do all we can to facilitate our guests in this respect.

Parking
Free parking is available at the hotel. We also have 3 charging posts for electric cars, type 2 sockets. The places are pre-booked by mail or telephone or directly at the reception, subject to availability. 100: – / 8h

Breakfast
Breakfast is normally served from 08.00 to 10.00. Early breakfast maybe arranged in prior consultation with us. We will do all we can to facilitate our guests in this respect.

Internet
Fast WiFi is available at no charge throughout the hotel.

Smoking
Hedenstugan is a non-smoking hotel and offers non-smoking accommodation  in accordance with Swedish regulations.

A fee of SEK 1500,00 is charged for cleaning a room in case of smoking.

Pets
Pets are not allowed in the hotel premises.
We do have one room were a dog or a cat is allowed, it’s necessary to prebook. We charge SEK 250,00 extra per night

Wheelchair acces
The front hotel entrance, the restaurant and one family rooms has wheelchair-friendly access.

Restaurant
Currently we do not serve lunch or dinner but breakfast is served for our guests. Please notify us of any allergies or restrictions, so that we can do our best to facilitate you in that way. On request or with special occasions we can arrange a great fish buffet or fish plates including different types of local products.

At the moment we do not serve alcohol and unfortunately do not allow outside alcohol on-property to ensure the comfort of all of our guests. If you’re of legal age, you are welcome to BYO to drink in your room. You’re also welcome to try one of the 3 local „folköl“ beers (<3.5%)* in our restaurant. *Age 18 or older.

Payment
Cash is no longer accepted. We prefer payment by cards. We accept credit cards like Visa, Euro/Mastercard, Maestro, Bankcard (and Swish for our Swedish clients)

Conditions and cancellation policy.
The applied amounts en percentages are to be paid by the guest. Special conditions are prior to the main cancellation conditions when applied.

Main conditions and policy (Individual booking)

Standard rate:
If cancelled up to 2 days (48 hrs)  before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the total costs of the reservation will be charged.

Non-refundable rate:
This special discount rate is non-refundable, if you choose to cancel or in case of a no show, the enitire amount of your booking will be charged.

Special conditions (groups*)
Between 7 and 0 day(s) before arrival: 100%
Between 21 and 8 Days before arrival: 50 %
More than 3 weeks before arrival: 25,00 EUR
(*) groups = Every booking of 3 or more rooms or 6 persons or more

Things left behind
Should you have forgotten anything in your room after your stay, please contact us on the day you checked out, we will ask if you want to collect the item or have it sent (at postage cost). If you forget something in our public areas (and we do not know to whom it belongs), we will keep it for a month before we donate it to charity.